Hold on to your hats

Well it’s finally starting. The dam is about to burst, the volcano is about to erupt and the fat lady is warming up. All the pent up wanna be home owners from the past 9 months are about to burst onto the scene and we are all about to get really busy. One of the great benefits of my job is that I get to watch the Mortgage industry from 2 sides. I get to see the Mortgage Quality Control side which I will classify at the back end and the Mortgage Staffing side which I will call the front end - 2 very distinctly different views. I’m here to tell you the industry is picking up. The big lenders are starting to staff up – they know it is coming. I am here to tell you this spring is going to be one busy time in the mortgage industry. How does that affect the Mortgage Quality Control side of the coin – well I’ll tell you one thing – this time it’s going to be different. How many of you recall the last big rush we had? You may remember that everyone was so busy making so much money that they couldn’t be bothered with QC. The back rooms were filled with all the files that should have been reviewed and weren’t. Everyone was understaffed and overworked and Quality took a back seat. And what happens when Quality takes a back seat – the whole thing fell apart. This time you are going to be better prepared. Quality Control is going to be and stay a high priority. You are going to use your Mortgage Quality Control process to improve your business. You are not going to be doing Quality Control just because you have to – you are doing it because you care about Quality. I’m excited about the next 6 months – it’s going to be a busy time but this time we all will be ready. When you start getting bogged down – remember we’re here to help. Check out my website at www.csiqc.com for more info or to contact me directly.