Mortgage Quality Control - The Future

It’s pretty safe to say that Mortgage Quality Control hasn’t changed much in the past 30 years. Yes there are new ways to do your QC reviews – we’ve managed to progress from checklist to Access Databases to full blown Quality Control Software but essentially the process is the same. QC analysts reviews files, QC manager prepares paper reports and gives them to Executive team – and Executive team reviews reports (if you are lucky) and puts them in a pile. Yes Quality Control is getting done – but are you achieving our QC goals? I’m sure that in some idyllic organizations there are the further steps of not only reviewing the reports but acting on the reports to fix process flow options – but realistically there is no easy way to accomplish that goal – until now that is. We’ve decided that there needs to be MORE to your QC process – an easy way for the Underwriting manager to review how his department and his employees are doing. We have all the info we need in the QC audit – but the data just needs to be sliced and diced differently to get to it. We need a measuring system. Well – we are creating one – it’s called the QBe (pronounced cube) score. Your QBe score will show you exactly how efficiently your employees are working. Beyond that you need to be able to track how well your managers are doing – QPro will now score their performance as well. I’ll have more details as we get closer to launch – including some early screen shots - keep an eye on my blog for more info soon.

What features would you all like to see in Mortgage QC software? How do you see QC progressing in the future? I know we have a lot of people reading here – but let’s get some dialogue going – you have the ear of my development team – let us know what you see on the horizon.